LIZARO Cookie Policy

Last updated: May 20, 2026

This Cookie Policy explains how Lizaro, operated by Sligo Limited (company registration number C 104415), uses cookies and similar tracking technologies on its website. It describes what cookies are, how they are used, and what choices you have regarding their use. Reading this policy alongside the Privacy Policy gives a full picture of how your personal data is handled.

This policy applies to all visitors and registered users accessing Lizaro services through any browser or device. It covers the website operated under Sligo Limited's Remote Bookmaker's Licence, reference 1020369, issued by the National Excise Licence Office under the Irish Revenue Commissioners.

Interpretation and Definitions

This section sets out the meanings of key terms used throughout this policy. Consistent terminology helps avoid ambiguity when describing how data is collected, stored, and processed in connection with cookies.

Core Terms Explained

"Company" refers to Sligo Limited, the legal entity operating the Lizaro platform. "Website" means the online casino and sportsbook service accessible to registered users and visitors. "You" or "User" refers to any individual accessing the website, whether logged in or browsing as a guest.

"Cookies" are small data files placed on your device by a website during your visit. "Personal data" means any information that can identify you, directly or indirectly, as defined under applicable data protection law. "Processing" refers to any operation performed on personal data, including collection, storage, use, and deletion.

Related Legal Documents

This policy should be read alongside the Privacy Policy, which covers broader personal data processing practices. Where this policy references data sharing or retention, the Privacy Policy provides the governing framework. In the event of any conflict, the Privacy Policy takes precedence in relation to personal data rights.

What Cookies Are

Cookies are a standard web technology used across virtually all modern websites. Understanding their basic function helps clarify why they are used and what data, if any, they involve.

How Cookies Function

A cookie is a small text file stored on your browser or device when you visit a website. It allows the website to recognise your device on subsequent visits or during a single session. Cookies do not contain executable code and cannot access files stored elsewhere on your device.

The data held in a cookie is typically limited to identifiers, session references, or preference values. On their own, most cookies do not identify you as a named individual. However, when combined with other information held in your account, cookies may become associated with your personal data.

Connection to Personal Data

Where cookies are linked to your registered account or identified device, the data they generate is treated as personal data under applicable law. In those cases, the processing of cookie-derived data falls within the scope of the Privacy Policy. Lizaro processes this data only for the purposes set out in this policy.

Types of Cookies Used

Cookies can be broadly categorised by how long they remain on your device. Both types serve distinct purposes within the website's operation, and each has a different lifecycle.

Session Cookies

Session cookies are temporary files that exist only for the duration of your browser session. They are deleted automatically when you close your browser. On the Lizaro platform, session cookies are used to maintain your login state, track your navigation within a single visit, and support cashier and account actions during that session.

Because session cookies are not stored beyond the session, they carry a lower privacy footprint. They are generally necessary for the website to function correctly during active use.

Persistent Cookies

Persistent cookies remain on your device after you close your browser, up to a defined expiry date. They allow the website to recognise your device on return visits and restore certain preferences. Depending on their purpose, persistent cookies may remain active for a few days or for a longer period defined at the time of storage.

Persistent cookies used on the Lizaro platform serve functions such as remembering your language preference, storing consent choices, and supporting analytics. You can delete them at any time through your browser settings.

Cookie Categories

Cookies used on the website fall into functional categories based on their purpose. Each category serves a different role, and some are required for the site to operate while others are optional.

Essential Cookies

Essential cookies are strictly necessary to deliver the services you request. They include tokens that maintain your authenticated session, security identifiers that protect against cross-site request forgery, and references used by the cashier and KYC systems. Without these cookies, core account functions cannot operate.

Because they are required for the website to function, essential cookies do not require your consent under standard interpretations of applicable law. They are always active when you use the platform.

Functionality Cookies

Functionality cookies allow the website to remember choices you make and provide a more personalised experience. This includes your preferred language, whether you have dismissed a notification, and display settings that affect how the interface behaves. These cookies are not essential but improve usability.

If you decline functionality cookies, the website will still operate, but certain preferences may not be retained between sessions. You may need to re-select settings each time you visit.

How Cookies Are Used

Cookies are applied across several key functions of the Lizaro platform. Their use is directly tied to how the website operates, how accounts are managed, and how the service performs for individual users.

Authentication and Account Access

When you log in to your account, a session cookie is issued to maintain your authenticated state across pages. This prevents the need to re-enter credentials on each page load. The cookie holds a secure reference token, not your password or payment details, and it expires when your session ends or after a defined period of inactivity.

Account-linked cookies also support security checks. They help identify unusual access patterns, such as a login attempt from a new device or a different location, which may trigger additional verification in line with KYC and AML obligations.

Preferences and Site Performance

Cookies store preferences such as your selected language, previously viewed game categories, and notification settings. These values are retrieved on your next visit to reduce friction. Performance-related cookies collect anonymised data about page load times, navigation paths, and error occurrences to help maintain service quality.

Analytics cookies may record which sections of the site are visited most frequently, how long users spend on particular pages, and which links are followed. This data is aggregated and does not identify individual users unless it is combined with account data.

Compliance and Consent Records

A cookie is used to store your consent choices regarding non-essential cookies. This record ensures that the website does not re-deploy optional cookies on a subsequent visit before confirming your current preference. The consent cookie itself is classified as essential, as it is required to honour your decisions correctly.

Your Cookie Choices

You have several ways to control how cookies are used on your device. The level of control available depends on the type of cookie and the tools provided by your browser or the website's consent mechanism.

Managing Consent on the Website

When you first visit the website, a consent notice is displayed. You can accept all cookies, accept only essential cookies, or adjust your preferences by category. Your selection is stored in a consent cookie so that the website respects your choice on future visits. You can update your preferences at any time through the cookie settings link available on the site.

Consequences of Disabling Cookies

Disabling essential cookies will prevent you from logging in, completing transactions, or accessing account features. Disabling functionality cookies may mean that preferences are not retained. Disabling analytics or performance cookies has no direct impact on your ability to use the platform but limits our ability to identify and resolve technical issues.

If you choose to disable all cookies through your browser, you should be aware that some features of the website, including the cashier and KYC sections, may not work as expected.

Withdrawing Consent

You may withdraw consent for non-essential cookies at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. After you withdraw consent, the relevant cookies will be removed from your device on your next visit or immediately if you also clear your browser storage.

Browser Cookie Settings

Most browsers allow you to control cookies directly through their settings. The steps differ slightly across browsers, but the core functions are similar. The links below point to the relevant help pages for major browsers.

Instructions by Browser

The following browsers provide dedicated cookie management tools:

• 🌐 Google Chrome: Settings > Privacy and security > Cookies and other site data
• 🦊 Mozilla Firefox: Settings > Privacy and Security > Cookies and Site Data
• 🧭 Safari (macOS): Preferences > Privacy > Manage Website Data
• 📱 Safari (iOS): Settings > Safari > Privacy and Security > Block All Cookies
• 🖥️ Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data
• 🔵 Opera: Settings > Privacy and security > Cookies

Third-Party Opt-Out Tools

Some analytics and tracking tools offer their own opt-out mechanisms. For example, Google Analytics provides a browser add-on that prevents data from being sent to Google Analytics servers. Where third-party cookies are used on the platform, the relevant third party's privacy and opt-out documentation applies in addition to this policy.

Lizaro does not control the cookie practices of third-party service providers. You should review their individual policies to understand the full scope of data collected through their tools.

Cookies and Third Parties

Some cookies placed on your device originate from third-party providers rather than directly from the Lizaro website. These providers operate under their own privacy terms, and their cookies are subject to their respective data processing rules.

Platform and Technical Providers

GMBL Tech, as the platform services provider supporting account, casino, sportsbook, and cashier infrastructure, may deploy cookies as part of the technical service delivery. These cookies support core functionality and are covered by the data processing agreement between Sligo Limited and GMBL Tech.

Game and Content Providers

Game studios and live dealer providers, including Evolution, Pragmatic Play, Play'n GO, and others whose content is accessible through the platform, may load scripts or cookies within their game frames. These operate within the game environment and are governed by each provider's own data policies. They do not grant third parties access to your account credentials or payment details.

Payment Method Providers

Payment providers such as Visa, Mastercard, Skrill, Neteller, and others may set cookies during the payment process. These are used for fraud prevention, payment authentication, and session management within their own secure environments. Lizaro does not have direct access to the cookie data stored by payment processors.

Data Retention and Cookie Lifespan

Cookies have defined lifespans that determine how long they remain on your device. The retention period depends on the cookie type and its purpose. The table below summarises typical durations.

Account-Linked Data

Where cookie data is associated with your registered account, it is retained in accordance with the retention periods set out in the Privacy Policy. Account records are kept for the duration required by AML, KYC, and applicable financial regulations, which may extend beyond the cookie's own expiry date.

Security and Cookie Protection

Cookies used for authentication and session management are issued with security attributes to reduce the risk of interception or misuse. Specific technical measures are applied to sensitive cookies across the platform.

Technical Security Measures

The following security attributes are applied to sensitive cookies where applicable:

• 🔐 HttpOnly flag: prevents client-side scripts from accessing the cookie value
• 🛡️ Secure flag: ensures the cookie is only transmitted over encrypted HTTPS connections
• 🚫 SameSite attribute: restricts cross-site cookie transmission to reduce CSRF risk
• ⏱️ Short expiry: session cookies expire on browser close to limit exposure
• 🔄 Token rotation: authentication tokens are refreshed at defined intervals

These measures do not guarantee absolute security, as no web-based system can provide that assurance. However, they represent standard industry practice for protecting session and authentication cookies.

Children and Cookie Use

The Lizaro platform is restricted to users aged 18 and over. No cookies are intentionally used to collect data from individuals under the age of 18. If we become aware that a user under 18 has accessed the website, the account will be closed and any associated data handled in accordance with the Privacy Policy and applicable law.

Age verification is part of the registration and KYC process. Cookies do not bypass or replace this check. If you believe a minor has accessed the service, please contact support through the available channels.

Updates to This Policy

This Cookie Policy may be updated from time to time to reflect changes in technology, legal requirements, or the services offered. The date at the top of this page indicates when it was last revised. Continued use of the website after a policy update constitutes acceptance of the revised terms where permitted by law.

Material changes will be communicated through a site notice or, where appropriate, by direct notification to registered users. We encourage you to review this policy periodically to stay informed about how cookies are used.

Contact Us

If you have questions about this Cookie Policy or wish to exercise any rights in relation to cookie-based data processing, you can contact the support team through the available channels on the website.

Support Channels

The following contact options are available for cookie and privacy-related queries:

• 💬 Live chat: available 24 hours a day, 7 days a week through the website
• 📧 Email: support@lizaro.com for written enquiries
• 🎫 Account ticket: submit a request through the help desk within your account dashboard
• 🏢 Legal correspondence: addressed to Sligo Limited, the registered operator, company number C 104415

Response and Resolution

Support queries related to cookies, consent withdrawal, or data access requests are handled in accordance with the response times set out in the Privacy Policy. Most account-level queries receive an initial response within standard business hours. Formal data subject requests may take up to 30 days to resolve under applicable data protection law.

If you are not satisfied with the response to a cookie or data query, you have the right to raise a complaint with the relevant supervisory authority in your jurisdiction.